Chain

1. Refund Credits: Refunds will be credited to you only after we receive and review
your return parcel.
2. Full Order Returns: Only full orders can be returned. Partial returns are not
accepted.
3. Box Opening Video: A box opening video is required to process returns. This
helps us verify the condition of the items received.

1. Return Window: Returns must be initiated within 7 days of the delivery date.
After this period, returns will not be accepted.
2. Condition of Returned Items: Items must be returned in their original condition,
including all packaging, tags, and accessories.
3. Processing Time: Please allow 5-7 business days for the return to be processed
and the refund to be credited to your wallet after we receive and review the return
parcel

1. Damaged, Defective, or Incorrect Items: Hoconn will cover return shipping costs
for items that are damaged, defective, or incorrect.
2. Other Reasons: For returns due to any other reason, the customer is
responsible for the return shipping charges.

Enjoy free shipping on orders above ₹499 within India. International delivery is
also available.
✅ Free Shipping on all orders above ₹499 within India.
🌎 International shipping takes 7–10 days.
Applicable on all orders. International delivery times may vary by location.